Quality Objective

Objective: To ensure the delivery of timely, accurate, and engaging financial and business news broadcasting, high-performing stock screening tools, and impactful advertising services that meet and exceed customer expectations while fostering continuous improvement.

Key Performance Indicators (KPIs):

• Accuracy of News Reporting: Achieve 99% accuracy in financial and business news articles and broadcasts, verified through internal and external fact-checking processes.
• Timeliness: Maintain a 90% on-time publication rate for scheduled news reports and updates to ensure relevance and customer satisfaction.
• Service Level Agreement (SLA): Ensure SLA performance target is achieved at 80%.
• Customer Satisfaction: Achieve an average customer satisfaction score of 4.5 out of 5, collected through regular user feedback for both news services and advertising effectiveness.
• Advertising Campaign Performance: Ensure that 80% of client campaigns meet agreed KPIs (e.g., impressions, click-through rate).
• Compliance: Maintain 100% compliance with relevant regulatory and ethical guidelines for financial reporting and advertising standards.

Monitoring and Review:

• The quality objectives will be monitored monthly using performance reports and stakeholder feedback.
• Continuous improvement initiatives will be identified and implemented based on trends in monitoring results.

Ownership:

• Department heads for News Broadcasting, Stock Screening, Advertising, Marketing, Technical and IT are responsible for ensuring the achievement of the respective objectives.
• The Quality Management team will oversee the integration of these objectives into the quality management system and provide necessary resources.